If you getting unknown locations or unable to view trips on a map


This could mean: 


1. Your computer is not connected to the internet.


OR


2.Your computer is connected on a network that's require administrator 


OR


3. Your computer is connected in a network that is marshaled by means of a proxy server,


Possible solutions:


(i) Try and reapply System Location Names by highlighting the affected trip data and right click on the trip/s and then select “Apply automatic system names” (Either Start or End location).

Note that this menu item is only available if “Unknown” trips are selected.


OR


(ii) Try and use a different internet access point to download your trips.


OR


(iii) Proxy settings: click on the “Proxy Settings” button under the “Administration” tab to set the desired proxy settings.

Click on the “Use proxy server” check box to enable the controls on the screen.  You can opt to use the default proxy settings and credentials (as set by Internet Explorer) or specify alternative proxy settings.

NOTE:

The server name may be the name of the server on the network or the IP Address.

If you are unsure about this, you will have a network administrator that you must consult.

Click on the “Save” button to complete.


If the issue has not been resolved, the issue might be related to the URL’s that are required by our software. 


(iv) Ensure that the following url's are allowed on the computer


THE FOLLOWING URLs ARE REQUIRED BY THE APPLICATION

google.com

google.net

littlelogbook.net


DEPENDING ON THE MAP SELECTED BY THE USER, THE FOLLOWING URL’S ARE REQUIRED

virtualearth.net

openstreetmap.org

google.cn

yandex.net

ovi.com

https://llbstorage.blob.core.windows.net/


THE FOLLOWING FOLDERS ARE REQUIRED BY THE APPLICATION

%SYSTEMDRIVE%:\ProgramData\Mbeleni Data Solutions cc


If user accepts default installation folder then:

%SYSTEMDRIVE%:\Program Files (x86)\Mbeleni Data Solutions cc