This might be related to the driver issue.

Download the driver as per your computer operating setting select 32-bit or 64-bit.

Here are the driver links:

To check whether a computer is a 32-bit or 64-bit Operating System,

Option 1: Go to Control Panel select System & Security then click on System.

Option 2: Right click on computer & select properties and look for computer operating system under system type.

Option 3: Click on file explorer, open your C-drive

  • If you only have Program File you have a 32-bit operating system
  • If you have Program File & Program File (x86) have a 64-bit operating system